44 article results
of 5
May 25, 2017 by David Kung
David Kung
In The Effective Executive, Peter F. Drucker wrote: “Effective executives find themselves asking other people in their organization, their superiors, their subordinates, but above all their colleagues in other areas: ‘What contribution from me do you require to make your contribution to the organization? When do you need this, how do you need it,...
“A superior owes it to his organization to make the strength of every one of his subordinates as productive as it can be. But even more does he owe it to the human beings over whom he exercises authority to help them get the most out of whatever strengths they may have. The organization must serve the individual...” – Peter F. DruckerThe...
May 14, 2017 by Blake Morgan
call center
The following is an excerpt from Blake Morgan's new book More is More. Get your own copy by clicking here. Today’s digital environment is increasingly complex. Customers are using new channels faster than brands can establish a presence on those channels, and by the time a brand has mastered engagement on one channel, customers are...
April 19, 2017 by Blake Morgan
nova spivack
Peter Drucker's grandson Nova Spivack, CEO of Bottlenose, says that Drucker would have felt today that real influencers are not spending a lot of time on social media. In The Modern Customer Podcast this week we talk to Spivack who is an entrepreneur and investor who at six years old remembers being in line behind Jack Welch for an...
April 9, 2017 by Editorial Staff
Editor's Note"The purpose of a business is to create and keep a customer."With these 12 these words, Peter F. Drucker introduced to the world what has become known as the marketing concept, that is, "find wants and fill them."More specifically, Drucker made two profound statements: one about the corporate purpose, its essence and its goals;...
April 9, 2017 by Editorial Staff
Peter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right.” So he suggested this remedy: “Only by asking the customer, by watching him, by trying to understand his behavior can one find out who he is, what he does, how he...
April 5, 2017 by Editorial Staff
No one can guarantee the performance of a manager or executive appointed to a new position.Indeed, if the reports and surveys we are constantly bombarded with are correct, we can safely say most executives make poor promotion and staffing decisions.By all accounts, about one-third turn out to be right, one-third are marginally effective, and one-...
March 30, 2017 by Gallup Corporation
Time for Change
By: Tom Matson and Jennifer RobisonEditor's Note: This article was originally published on Gallup and has been reposted with permission.Amid global economic stagnation, a new class of entrepreneurs, or—more broadly—of "builders," could potentially emerge to create jobs and revive economies. Business and city leaders need to find and...
March 26, 2017 by Marshall Goldsmith
Editor's Note: This article was originally published by Marshall Goldsmith on his blog, Thinkers50. It has been reposted here with permission. When it comes to changing our behavior, there are two options that people usually try. The first is attempting a new behavior (like running Saturday mornings, or calling our parents...
March 21, 2017 by Editorial Staff
effective exec
In the competitive world of business, ineffectiveness inevitably shows up on the profit and loss statements and balance sheets of any type of institution, be it a business, university, or government agency. The only test of management that matters is performance. Either management performs or it doesn't. More than 30 years ago,...
44 article results
of 5