customer service
Part II From Gallup: The Silver Lining Of Customer Problems & How To Improve Customer Experience
May 06 by Gallup, IncWhen it comes to handling problems, resolution experiences matter far more than compelling branding does. Positive brand perceptions are beneficial -- but ultimately, they require satisfying resolutio...
More Is More When It Comes to Customer Experience
May 14 by Blake MorganThe following is an excerpt from Blake Morgan's new book More is More. Get your own copy by clicking here. Today’s digital environment is increasingly complex. Customers are using new channe...