Surveys Produce Jaw-Dropping Gains in Knowledge and Service Worker Productivity
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In knowledge work and in most service work, productivity improvement requires the elimination of whatever activities do not contribute to performance. Non-productive activities sidetrack and divert from performance. Eliminating such work may be the single biggest step toward greater productivity. Generally speaking, most problems can be converted into opportunities. That's the guiding principle underlying the proper use of employee surveys. Examples abound. Peter F. Drucker told the story of h...
