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Blake
Morgan

Blake Morgan

Blake Morgan is a Customer Experience Futurist. Her first book is More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She’s been ranked as ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016, Clarabridge’s #1 Social Customer Service expert to follow and Customer Gauge’s top 20 customer experience experts in follow in 2017. She has worked with Intel, Verizon Wireless, and many more. She lives in the Bay Area with her husband and daughter. 

The following is an excerpt from Blake Morgan's new book More is More. Get your own copy by clicking here. Today’s digital environment is increasingly complex. Customers are using new channels faster than brands can establish a presence on those channels, and by the time a brand has mastered engagement on one channel, customers are...Full Article »
Peter Drucker's grandson Nova Spivack, CEO of Bottlenose, says that Drucker would have felt today that real influencers are not spending a lot of time on social media. In The Modern Customer Podcast this week we talk to Spivack who is an entrepreneur and investor who at six years old remembers being in line behind Jack Welch for an...Full Article »